News & Articles
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Here's an overview of our latest news and publications.
Organizational Renewal: Using an Asset Discovery Approach for Evidence-based Planning This case study of a €4 billion European multi-national manufacturer's efforts to rekindle a true "passion for service" among its 700 field customer service professionals provides evidence that renewal can come from within the organization once the cause and effect relationship between tactical efforts in customer contact environments and strategic objectives described in a company's balanced scorecard are defined in clear value chain.
